This is a 95% reduction in time spent.īut that’s not all. Using Book4Time’s booking and payment systems, Turning Stone reduced time spent on payroll from 6-7 hours a week to about 15 minutes. This was obviously not making it easy to provide the superior and memorable guest experience Turning Stone prides itself on providing guests. “It was just really challenging and time-consuming.” If someone wanted to pay for multiple services it was incredibly cumbersome,” recalls Bird. Payroll for the spa was taking 6-7 hours a week to process commissions alone. “In order to do commissions or anything else you would have to run the reports in the booking software and then turn around and correlate those with what really went through the register, tabulate those, set the commissions, put them in a graph and then submit them to payroll.” So then, sitting next to it, you had a separate POS system through which you would process all the services and actually do the transactions. “It booked appointments, but didn’t have any interfaces for any of the POS systems. “We had this glorified calendar,” says Bird. Too many systems trying to work together to accomplish simple tasks was creating a complicated, time-consuming challenge for staff at Turning Stone.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |